Refund Policy

Paddle — Merchant of Record

All payments are processed through our official Merchant of Record, Paddle.com Market Limited. This means the purchase is legally made by Paddle, not TradeProfAI; your invoice is issued by Paddle, and payment and refund processes are primarily governed by Paddle’s own purchase terms.

You can review Paddle’s current purchase and refund terms here: paddle.com/legal (this link is a placeholder to be replaced with the exact page).

TradeProfAI’s Additional Refund Approach

In addition to Paddle’s own process, TradeProfAI also reviews refund requests in certain situations (for example, if a technical issue prevented you from accessing the Service).

Plan-specific refund terms (timeframe, scope, etc.) will be set out separately in the User Agreement.

How to Request a Refund

To request a refund, email support@tradeprofai.com with your registered email address and order details. We’ll review your request and respond within a reasonable timeframe.